Refund policy
🛍️ Return & Refund Policy
Last updated: June 2025
🔁 Returns
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.
We strive for a 100% satisfaction guarantee, and we want you to love your gear. If something isn't right, reach out — we'll help.
- ✅ Incorrect, damaged, or defective items are eligible for a full refund.
- ✅ Refund requests must be made within 30 days of the purchase date.
To begin a return, contact us at: support@athleticpridegear.com
✅ Refund Eligibility
To qualify for a refund:
- The item must be damaged, defective, or incorrect — items are made-to-order and returns are not accepted for size preference or change of mind
- The request must be made within 30 days of purchase
- The item must be in as-received condition
Once approved, return items to:
1155 S. Power Rd. #114-180, Mesa, AZ 85206
We cannot accept returns on:
- Gift cards
- Customized or personalized items (unless defective or incorrect)
Please note: Items sent back without prior approval will not be accepted.
📦 Return Shipping
For defective, damaged, or incorrect items, we will cover the cost of return shipping. We will provide a prepaid return label once your return request is approved.
We do not cover return shipping for any other reason, as all items are made-to-order.
🔄 Exchanges
Need help with your order? Contact us directly — in many cases, we can resolve the issue without requiring a return. 602-688-2415
💳 Refund Process
Once your return is received and inspected, we'll notify you of the approval status.
- Your refund will be issued to your original payment method within 10 business days
- Processing time may vary depending on your bank or credit card company
- If more than 15 business days have passed since your refund was approved, please contact us at: support@athleticpridegear.com
🧠 Still Have Questions?
We're here to help.
Email us anytime at support@athleticpridegear.com